Jagua

Legal · California

Terms of Use

Effective July 31, 2026 · Version 1.0

These Terms of Use ("Terms") govern your access to and use of the websites, applications, and services operated by Jagua Place Inc. ("Jagua," "we," "us," or "our"), including jagua.ai and its subdomains, and any tools, features, and conversational experiences powered by artificial intelligence that we make available (collectively, the "Site" and "Services"). By accessing or using the Site or Services, you agree to be bound by these Terms and by all policies incorporated by reference, including our Privacy Policy, Referral Fee and Financial Interest Disclosure, Ranking and Editorial Methodology, and AI Assistant Disclosure.

If you do not agree to these Terms, do not use the Site or Services.

These Terms contain a binding individual arbitration agreement and a class action waiver that affect how disputes between you and Jagua are resolved. Except for the limited categories described in the Dispute Resolution section, you agree to resolve disputes through individual arbitration and you waive your right to a jury trial and to participate in a class or representative action. You may opt out of arbitration within 30 days as described below.

You must be at least 18 years old and legally able to enter into a binding contract. If you are using the Services on behalf of another person — for example, a parent, spouse, or other family member — you represent that you have the authority to do so and to share that person's information with us for the purposes described in these Terms and our Privacy Policy.

Jagua helps families understand and navigate long-term care options in California and connects them with licensed care facilities and providers.

We do the following. We publish information about licensed facilities compiled from public regulatory records. We rank and order facilities using a published methodology based on regulatory and care-quality data. We answer questions through an AI assistant and through human specialists. We conduct a needs and preferences screening. Where you ask us to, we introduce you to specific facilities and share the information you have provided with them.

We do not do the following. We do not own, operate, control, staff, or supervise any facility. We do not deliver care. We do not make admission, eligibility, or clinical decisions — those are made solely by the facility and by you. We do not act as your agent, attorney-in-fact, or fiduciary. We do not hold your power of attorney, your funds, or your property, and we will not accept them. We do not broker, sell, or lease real property.

Our service is free to families. Facilities pay us a fee when a family we introduce moves in. This fee is disclosed to you before we make any introduction and is described in full in our Referral Fee and Financial Interest Disclosure.

Unlike some services in this category, Jagua does exercise editorial and analytical judgment. We rank facilities. We publish a methodology explaining how, and we apply it consistently. You should understand precisely what that judgment is and is not.

What our rankings are. An ordering of licensed facilities produced by applying our published methodology to publicly available regulatory data, including California Department of Social Services Community Care Licensing records and, where applicable, Centers for Medicare & Medicaid Services data, together with information facilities provide to us. Whether a facility pays us a fee is not an input to our rankings, and facilities that do not pay us are shown alongside those that do.

What our rankings are not. They are not a clinical assessment of any individual's care needs. They are not a medical, legal, financial, insurance, or tax opinion. They are not a guarantee, warranty, or assurance that any facility is safe, suitable, available, appropriately licensed at the moment you visit, or a good fit for a particular person. They are not a substitute for your own visit, your own questions, and your own judgment. Public regulatory data is incomplete, lags real-world conditions, and sometimes contains errors we cannot detect.

You remain responsible for independently evaluating any facility before placing a loved one there. We strongly encourage you to tour in person, speak with staff and current residents' families, and review the facility's current licensing record directly with the State of California.

We will not knowingly refer or recommend the placement of any person in a facility that is not appropriately licensed for the level of care that person requires, or in an unlicensed facility that is required to be licensed. If we become aware that a facility is operating without a required license, we will report it to the California Department of Social Services as required by law. If you believe a facility is unlicensed or unsafe, tell us at info@jagua.ai and contact CDSS Community Care Licensing directly.

All information, content, and answers provided through the Site or Services — including web pages, the AI assistant, telephone, SMS, email, and any voice features — are for general informational purposes only. They are not professional advice and do not constitute medical, nursing, legal, financial, insurance, tax, or benefits-eligibility advice. Consult appropriately licensed professionals for advice specific to your situation.

We do not evaluate clinical needs, diagnose any condition, or determine eligibility for Medi-Cal, VA benefits, long-term care insurance, or any other public or private program. Any eligibility information we provide is general and must be confirmed with the administering agency.

If you believe you are experiencing a medical emergency or an immediate safety issue, call 911 immediately. Do not delay seeking care because of anything you read or are told through the Services.

Jagua does not prepare, present, or prosecute any claim for benefits before the U.S. Department of Veterans Affairs, and we do not charge any fee to any person for assistance with a VA benefits claim. We do not advise on the transfer, repositioning, or restructuring of assets to establish eligibility for any VA benefit. General information we publish about VA programs is educational only. For claims assistance, work with a VA-accredited representative, a Veterans Service Organization, or an accredited attorney or agent. A list is available from the VA Office of General Counsel.

We do not sell your information to lead brokers or marketing networks. We share the information you provide with a facility only when you ask us to introduce you to that facility.

When you ask us to make an introduction, we will tell you which facility or facilities will receive your information and what will be shared, and you must affirmatively confirm before we send it. Your consent is specific to the facilities you identify. It is not a blanket authorization for our entire network, and it is not required in order to use the Services.

Once a facility receives your information, that facility may contact you directly. The facility's own privacy and communication practices govern from that point; ours do not.

You may withdraw your consent at any time by contacting info@jagua.ai or using the unsubscribe or STOP instructions in any message. Withdrawal does not affect information already shared or communications already authorized.

Text messages. If you provide a mobile number and opt in, we may send you service and appointment messages. Message and data rates may apply; message frequency varies. Reply STOP to opt out or HELP for help. Consent to receive text messages is not a condition of using the Services.

Recorded and transcribed communications. Telephone calls with Jagua may be recorded or transcribed for quality, training, and compliance. California law requires all parties to consent to recording; you will be notified at the start of any recorded call and may decline. Conversations with our AI assistant are stored and may be reviewed by our staff for quality, safety, troubleshooting, and improvement of the Services, as described in our Privacy Policy and AI Assistant Disclosure.

We grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Site for your personal, non-commercial purposes. You agree not to:

  • use the Services for any unlawful purpose, or in any way that harms Jagua, families using the Services, or facilities;
  • introduce malicious code or interfere with, disrupt, or degrade the Site or its infrastructure;
  • attempt to gain unauthorized access to any account, system, or data;
  • impersonate any person or misrepresent your affiliation with any person or entity;
  • harvest personal information about other users;
  • circumvent rate limits, access controls, or security measures; or
  • remove or alter any proprietary notice.

We publish our facility information and guidance so that it can be found, read, and cited — by people, by search engines, and by AI assistants and answer engines.

Subject to the restrictions above and to our published robots.txt, you may access, index, quote, and cite our public pages with attribution to Jagua and a link to the source page. We ask that any quotation be accompanied by attribution and that facility data be represented accurately and with its stated "as of" date. Our facility data is compiled from public records; we claim no rights in the underlying public records themselves, only in our compilation, analysis, methodology, and written content.

This permission does not extend to bulk scraping that degrades Site performance, to non-public portions of the Services, or to conversations with the AI assistant.

Facility content and third-party information

Facilities are independent businesses solely responsible for their own licensing, staffing, services, pricing, admission decisions, and the accuracy of information they supply to us. Content supplied by a facility does not represent Jagua's views. Availability, pricing, and services change frequently and may be out of date by the time you see them.

The Site may link to third-party websites. We do not control them and are not responsible for their content or practices.

If you submit a review, comment, question, suggestion, or other material, you grant Jagua a perpetual, irrevocable, non-exclusive, worldwide, royalty-free, sublicensable license to use, reproduce, publish, and display it, in whole or in part, in any medium. You represent that your submission is truthful, based on your own experience, and does not infringe any third party's rights or violate any law. We may edit for length or clarity, decline to publish, or remove a submission that is inaccurate, abusive, or unlawful. We do not remove accurate reviews in exchange for payment and we do not publish reviews written or paid for by a facility. Do not include another person's medical information in a public submission.

The Site, our written content, our methodology, our compiled datasets, our software, and the Jagua name and logo are owned by Jagua or its licensors and protected by intellectual property law. All rights not expressly granted are reserved.

We are committed to meeting WCAG 2.1 Level AA. See our Accessibility Statement for our current conformance status and how to report a barrier.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." JAGUA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE OR ANY INFORMATION ON IT IS ACCURATE, COMPLETE, CURRENT, OR ERROR-FREE, OR THAT THE SERVICES WILL BE UNINTERRUPTED OR SECURE.

WE MAKE NO WARRANTY REGARDING ANY FACILITY, INCLUDING ITS QUALITY, SAFETY, LICENSING STATUS, AVAILABILITY, PRICING, OR SUITABILITY FOR ANY PERSON.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for gross negligence, fraud, or willful misconduct, or any liability under California Civil Code section 1668.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, JAGUA AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO THE SITE OR SERVICES, REGARDLESS OF LEGAL THEORY AND EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SITE OR SERVICES WILL NOT EXCEED THE GREATER OF (A) ONE HUNDRED U.S. DOLLARS ($100) OR (B) THE AMOUNT YOU PAID JAGUA, IF ANY, IN THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

You agree to indemnify and hold harmless Jagua and its officers, directors, employees, and agents from any claim, demand, loss, or expense, including reasonable attorneys' fees, arising out of your use of the Services, your breach of these Terms, or your violation of any law or third-party right.

Informal resolution first. Before initiating arbitration, you agree to contact us at info@jagua.ai with a written description of the dispute and to attempt in good faith to resolve it for 60 days.

Arbitration. Except as stated below, any dispute arising out of or relating to these Terms or the Services will be resolved by binding individual arbitration administered by JAMS under its Streamlined Arbitration Rules. The Federal Arbitration Act governs. Arbitration will take place in the county where you reside, or by telephone or video at your election.

Exceptions. Either party may bring an individual claim in small claims court. Either party may seek injunctive relief in court to protect intellectual property or to address unauthorized access.

Class waiver. You and Jagua each waive the right to bring or participate in any class, collective, consolidated, or representative proceeding. If this waiver is found unenforceable as to any claim, that claim will be severed and proceed in court while all other claims remain in arbitration.

Public injunctive relief. Nothing in this section waives any right to seek public injunctive relief. Any such claim is severed from arbitration and stayed in court pending completion of arbitration of all other claims.

Fees. For arbitration you initiate as a consumer, you pay filing fees up to $250 and we pay the remainder of JAMS's fees.

30-day opt-out. You may opt out of this arbitration agreement by emailing info@jagua.ai within 30 days of first accepting these Terms, stating your full name, address, and a clear statement that you are opting out. Opting out does not affect any other part of these Terms.

These Terms are governed by the laws of the State of California, without regard to conflict of law principles. Any dispute not subject to arbitration will be brought exclusively in the state or federal courts located in Los Angeles County, California, and the parties consent to jurisdiction there.

We may suspend or terminate your access to the Site or Services at any time, with or without cause or notice. Sections that by their nature should survive termination will survive.

We may update these Terms. When we do, we will revise the Effective Date above and, for material changes, provide additional notice through the Site or by email where we have your address. Continued use after the revised Terms take effect means you accept them.

If you believe material on the Site infringes your copyright, send a notice to our designated agent including: identification of the copyrighted work; identification of the allegedly infringing material and its location; your address, telephone number, and email; a statement of good-faith belief that the use is unauthorized; a statement, under penalty of perjury, that the information is accurate and you are authorized to act; and your signature.

Jagua Place Inc.
Attn: Legal — DMCA
17547 Ventura Blvd #107
Encino, CA 91316-3854
info@jagua.ai

If any provision of these Terms is held invalid or unenforceable, it will be modified to the minimum extent necessary or severed, and the remainder will remain in effect. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets. Our failure to enforce any provision is not a waiver. These Terms, together with the policies incorporated by reference, are the entire agreement between you and Jagua regarding the Services.

Jagua Place Inc.
17547 Ventura Blvd #107
Encino, CA 91316-3854
info@jagua.ai

Questions about this policy?

Talk to a real advisor — free, no pressure.

Call (424) 273-7996Contact us